Collection Clerks perform some or all of the following duties:

• Notify debtors of overdue payments by telephone or written correspondence
• Arrange repayment plans and resolve collection issues
• Recommend service suspension or further action when payments are not forthcoming
• Trace and locate debtors through approved investigative methods
• Prepare reports and maintain collection records
• Work with digital account-management systems

These are the typical employment requirements and benefits associated with this occupation in Canada:

• Completion of secondary school is usually required.
• A business college diploma may be required by some employers.
• Employer-provided on-the-job training is typically provided.
• A provincial or territorial collections licence is usually required.
• Many employers offer paid leave, health benefits, pension contributions, and other workplace benefits depending on the organization and sector.