Retail sales supervisors perform some or all of the following duties:

• Supervise and coordinate the activities of sales staff and cashiers
• Assign duties and prepare work schedules for the team
• Resolve customer requests, complaints, and product shortages
• Maintain inventory and order merchandise from suppliers
• Hire, train, and monitor the performance of new sales staff

These are the typical employment requirements and benefits associated with this occupation in Canada:

• Completion of secondary school is usually required
• Previous retail sales experience as a salesperson, cashier, or telemarketer is mandatory
• Specialized product knowledge may be required for certain departments such as electronics or pharmaceuticals
• Strong leadership, communication, and organizational skills are essential