Customer and information services supervisors perform some or all of the following duties:

• Supervise and coordinate the activities of customer service representatives and information clerks
• Resolve complex customer inquiries and complaints escalated by staff
• Monitor performance metrics and implement strategies to improve service quality
• Recruit and train staff in company procedures and communication techniques
• Prepare reports on customer interactions and service trends

These are the typical employment requirements and benefits associated with this occupation in Canada:

• Completion of secondary school is required
• A university degree or college diploma in business or a related field is often preferred
• Several years of experience in customer service or call centre operations are mandatory
• Strong communication, leadership, and problem-solving skills are essential