Airline ticket and service agents perform some or all of the following duties:

• Issue airline tickets and manage passenger check-in and baggage handling
• Assist passengers during boarding and deplaning processes
• Calculate aircraft weight and balance and prepare load sheets for pilots
• Provide information on flight schedules, fares, gate assignments, and travel policies
• Handle lost, delayed, or damaged baggage claims and assist passengers with resolutions
• Coordinate with airline staff to ensure smooth airport operations

These are the typical employment requirements and benefits associated with this occupation in Canada:

• Completion of secondary school is required
• Several weeks of on-the-job training are typically provided by employers
• Load planners usually require specialized certification from the airline
• Strong communication, multitasking, and customer service skills are essential
• Multilingual abilities are a strong asset, especially in international airports