Ground and water transport ticket agents and cargo service representatives perform some or all of the following duties:

• Issue tickets for rail, bus, and ferry transportation services
• Provide customers with schedules, fares, routes, and travel information
• Process cargo shipments, documentation, and tracking for goods
• Assist passengers with reservations, cancellations, and inquiries
• Coordinate with logistics and transport teams to ensure smooth operations
• Handle customer complaints and resolve service-related issues

These are the typical employment requirements and benefits associated with this occupation in Canada:

• Completion of secondary school is usually required
• Previous experience in customer service, logistics, or transportation is an asset
• On-the-job training is typically provided by employers
• Strong communication, organizational, and multitasking skills are essential
• Basic computer and ticketing system knowledge is required