Other customer and information services representatives perform some or all of the following duties:

• Respond to inquiries and provide information regarding services, products, and policies
• Process requests for information and refer clients to appropriate departments when necessary
• Maintain records of inquiries and responses using database or CRM systems
• Assist individuals in completing forms and navigating service platforms
• Resolve complaints and document feedback for service improvement
• Perform administrative tasks such as data entry, filing, and scheduling appointments

These are the typical employment requirements and benefits associated with this occupation in Canada:

• Completion of secondary school is required
• Post-secondary education may be preferred depending on the industry
• On-the-job training is typically provided
• Strong communication skills in English or French are mandatory
• Bilingual ability is a major asset in many roles
• Experience with CRM systems and digital tools is highly beneficial