Supervisors in mail and message distribution perform some or all of the following duties:

• Supervise, coordinate, and schedule the activities of letter carriers, delivery drivers, and mail sorting staff
• Establish operational methods to meet delivery schedules and coordinate with logistics, maintenance, and HR departments
• Resolve delivery and sorting issues to improve efficiency and service performance
• Train staff in safety procedures and the operation of automated sorting systems and EV delivery fleets
• Prepare work progress and production reports and recommend hiring, promotions, and training actions
• Oversee last-mile delivery operations and distribution logistics
• Manage AI-driven route optimization and logistics management systems
• Ensure compliance with corporate standards and national safety regulations

These are the typical employment requirements and benefits associated with this occupation in Canada:

• Completion of secondary school is typically required
• Several years of experience as a letter carrier, courier, or mail sorter are required
• Strong understanding of logistics operations and distribution systems is essential
• Proficiency in Logistics Management Systems (LMS), route-mapping tools, and workforce scheduling software is required
• Ability to manage high-volume operations and delivery timelines efficiently
• Leadership and coordination skills are necessary to manage distribution teams